Welcome to our Dry Eye Clinic! We provide cutting-edge diagnostic services and treatments to help relieve your dry eye symptoms and improve your quality of life. Below are answers to common questions about our services, treatments, and practical arrangements.
Dry eye symptoms can include, but are not limited to; burning, irritation, redness, watery eyes, blurred and variable vision, gritty or dry sensation, crusts on your eyelids or itchy eyelids. Left untreated, dry eye can progressively get worse and more difficult to treat, cause discomfort and affect your quality of life.
Dry eye can be caused by factors such as hormonal changes, autoimmune conditions (like Sjögren’s syndrome), prolonged screen use, certain medications, and environmental factors like wind or air conditioning amongst other things. See our What is dry eye? page for further explanation.
If you experience persistent discomfort, fluctuating vision, or a gritty sensation in your eyes, you may have dry eye. A professional diagnostic evaluation is the best way to determine the cause and severity of your symptoms. Contact us and we will fill in a short triage form for our specialist optometrists to review. If they need more information this may result in a telephone consult. They will advise on the best type of diagnostics appointment to book.
We use state-of-the-art diagnostic tools, including:
We offer a variety of innovative treatments to address the root causes of dry eye, including:
Our expert optometrists will perform a thorough dry eye diagnostics assessment and recommend the most effective treatment based on your unique symptoms and lifestyle.
Yes, all our treatments are backed by clinical research and are performed by trained professionals to ensure your safety and comfort.
Absolutely. We specialise in managing autoimmune-related dry eye with tailored therapies to relieve symptoms and support long-term eye health.
Most procedures, like IRPL or ZEST, take between 20–45 minutes, however all treatment appointments allow 1 hour with your optometrists to allow time for questions and a thorough consultation.
Punctal plugs are small devices inserted into your tear ducts to prevent tear drainage. The ones we supply are annually replaced.
Our clinic is in The Optical People optometry practice on 6 St. Mary Street, Chepstow. It is a pedestrianised street with the closest parking being at Nelsons Street Car Park. You can book an appointment via phone (01291 622269), email (dr*********@th**************.uk) , in person or using the contact us form on our website. We will ask you to fill in a Dry Eye Wales triage form and from there we will recommend the most ideal diagnostic appointment for your symptoms.
Although a referral is unnecessary, as you can contact us directly to schedule a consultation, there are times where a referral is useful. If you have previously been seen by an optometrist and previous treatments have not been able to address your symptoms then a referral from your practitioner with information on duration, a description of your condition, and details of treatments previously tried is absolutely valued and can be uploaded by your optometrist to our website or emailed to dr*********@th**************.uk.
Our initial diagnostic appointments range from £115 to £425 depending on your needs and what is recommended following triage. We offer Klarna to split to payments into thirds if required. Our direct debit membership plans for treatments are tiered and range from a minimum of £18.95/month, up to £40.95/ month, which include all eye health services (£12.95/month alone) as well as the additional care for dry eye management through Dry Eye Wales (an additional £6-£28/month). Alternatively, we also offer pay as you go options.
Yes, we offer flexible payment options through Eyeplan and Klarna to make advanced dry eye care as accessible as possible. If there is something you are interested in but do not see it listed we can bespoke a membership plan just for you, so please just ask.
Coverage depends on your insurance policy. We recommend checking with your provider or discussing payment options with our team. Some diagnostics such as osmolarity assessment has been found to be claimable from some insurance suppliers.
Avoid wearing makeup, any face creams/ moisturisers or contact lenses on the day of your appointment. Bring a list of any medications you are taking and a description of your symptoms. This is especially important if you are having any treatment conducted on the day such as Activa and/or IRPL.
Yes, diagnostic appointments ensure that we are accurately treating the correct problem and therefore creating much more personalised and effective dry eye treatment plans. Although an upfront cost, it is more cost effective in the long term ensuring that treatments are not conducted unnecessarily and that timely treatment is received. Diagnostic appointments can also be paid for using Klarna.
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